REFUND POLICY


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  1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

    Yes, we are pleased to offer a return policy on unused product. We find that we have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on unopened product that has not been tampered with.

  2. MAY I RETURN/EXCHANGE MY ORDER?

    We are more than happy to accommodate returns on products unused within 48 hours of delivery date

    You may return your SPARQ product order ONLY if they have been unopened and not taken out of the packaging. 

  3. HOW DO I MAKE A RETURN?

    You must contact us first at (contact@sparqcase.com) within the 48 hour return time period.  All SPARQ products must be shipped back unopened in the original packaging and the packaging must not defected in any way or a return will not be issued. 

    We will then provide you with our return address (New York, United States) where the returned items will be inspected to see if you qualify for a return. 

  4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

    You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because SPARQ will not be responsible for lost returns.

    Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

  5. WHEN WILL I RECEIVE MY REFUND/EXCHANGE?

    An exchange or full refund will be issued to your original payment method after we have received, inspected and confirmed that the products are in original condition.

     

    *PLEASE NOTE: Refunds will exclude shipping fees. Order cancellations and refunds will not be issued while a package is in-transit of delivery to your destination. Once the case has returned to our address, can we only then provide a refund. 

     

    You may contact us by e-mail at contact@sparqcase.com and we will reply to you within 48 hours.